FAQ

These provisions govern orders and service requests submitted through this store.

Where do you ship?

We currently ship only within the United States, and every United States order ships free.

How long will delivery take?

Processing takes 1–2 business days and estimated transit takes 4–6 business days. Tracking information is sent after dispatch.

Can I return or exchange an item?

Yes. You may request a no-reason return or exchange within 30 days after delivery. We provide a free return label, pay return shipping, and charge no restocking fee. Approved refunds return to the original payment method and are processed within 10 business days.

Can I cancel an order?

You may request cancellation before shipment. If the order has already shipped, the Refund Policy applies.

How can I get help?

Email phandai501414@gmail.com or call (504) 866-2071, Monday to Friday, 9:00 AM–5:00 PM.